Company
Delete your Retailed account
- Published by
- RETAILED SAS
- Languages
- EN · FR
- Updated
- 12 November 2026
On this page3 sections
You can ask us to delete your Retailed account and the data in it at any time, whether you use the website (dashboard.retailed.io) or the Retailed app on iPhone or Android. One account covers both, so deleting it removes it everywhere.
How to ask
- Email support@retailed.io from the email address you sign in with.
- Use the subject "Delete my account" and, if you have more than one business in Retailed, say which one.
- We reply to confirm it's really you, then delete the account. You get an email once it's done.
If you can't use that email address any more, write to us anyway: we will ask a few questions to check the account is yours before deleting anything.
Before you ask, you may want to download your data: in Retailed on the web, Settings › Download my data gives you a copy as CSV files.
What happens to a paid plan
Deleting your account cancels your subscription, so you are not charged again. A plan you already paid for is not refunded for the time left, except where the law or our terms say otherwise.
What we delete, and what we keep
| Data | What happens |
|---|---|
| Your account, sign-in details, stock, sales, purchases, expenses, contacts, photos and settings | Deleted within 30 days of your request, then purged from our backups within a further 30 days |
| Forwarded emails and drafts | Deleted with the account |
| Invoices we issued to you, and the payment records behind them | Kept for 10 years, as French accounting law requires (Code de commerce, art. L123-22) |
| Support conversations | Kept for 3 years after our last exchange, then deleted |
For everything else about your data, see our privacy policy.
Contact: support@retailed.io