Terms and Conditions

These terms are the contract between you and Retailed when you use the website retailed.io, the Retailed app at dashboard.retailed.io (including the mobile app) and the Retailed API (together, the "Services"). Please read them. By creating an account or using the Services, you accept them.

Retailed is operated by RETAILED, a SAS registered with the Toulouse Trade and Companies Register under number 982 098 832, 10 Ter Route d'Escalquens, Z.I. de Vic, 31320 Castanet-Tolosan, France. Contact: support@retailed.io, phone available on request at support@retailed.io.

Some rules apply only to consumers (you use Retailed mostly outside a trade or business) or only to business users (you use Retailed for your trade or business, including as a sole trader or micro-entrepreneur). We say so where that is the case.

1. What Retailed does

Retailed helps resellers track their inventory, purchases, sales, expenses and profit, and gives access to market data through the app and the API. Features and limits depend on your plan, as described on our pricing page at the time you subscribe.

Retailed is a record-keeping tool. It does not give tax, accounting, legal or investment advice. Figures such as profit, tax estimates and market prices are calculated from the data you enter and from third-party sources. They can be wrong or incomplete. Check them, and ask a qualified adviser before filing tax returns or making decisions based on them.

2. Your account

• You must be at least 15 to create an account. If you are under 18, you need a parent's or guardian's permission to buy a paid plan.
• Give accurate information and keep it up to date.
• Keep your password and API keys secret. You are responsible for what happens under your account, unless it is caused by our fault.
• One account is for one person or one business. Do not share logins; paid plans with several users say so on the pricing page.
• Tell us straight away at support@retailed.io if you think someone has accessed your account.

3. Plans, prices and payment

• The free plan is free. Paid plans are billed in advance, monthly or yearly, at the price shown when you subscribe. Prices include VAT for consumers in the EU and UK where applicable; business users with a valid VAT number are invoiced without VAT where the reverse-charge rule applies.
• Payments are processed by Stripe. We never see or store your full card number.
• Automatic renewal. Your subscription renews automatically at the end of each period for the same length, until you cancel. For yearly plans, consumers receive an email reminder between one and three months before the renewal date, with the date and how to cancel.
• Price changes. We may change prices. We will tell you by email at least 30 days before a new price applies to you, and it will only apply from your next renewal. If you don't agree, you can cancel before then.
• Failed payments. If a payment fails, we will try again and tell you. If it still fails after 14 days, we may move your account to the free plan. Your data stays in your account.
• Free trials (when offered): we tell you the trial length and the price that will apply after it. You can cancel during the trial and will not be charged.

4. Cancelling and refunds

• You can cancel at any time from Settings > Billing in the app, in a few clicks. Cancellation takes effect at the end of the period you have paid for. You keep paid features until then, and you are not charged again.
• Except as stated below or required by law, we do not refund periods already started.
• Right of withdrawal (consumers in the EU and UK). You can withdraw from a paid subscription within 14 days of subscribing, without giving a reason, by emailing support@retailed.io or using the withdrawal form at the end of these terms. Because the service starts immediately at your request, if you withdraw we refund what you paid minus an amount in proportion to the days you used before withdrawing. We refund within 14 days using the payment method you used.
• If we charge you by mistake (for example twice for the same period), we refund the full amount as soon as we find out or you tell us.

5. Your data and your content

• You own your data. Everything you put into Retailed (items, sales, photos, notes, files) stays yours. You give us only the permission we need to store it, process it and display it to you, and to display it publicly when you choose to publish it (for example on your public inventory page).
• You can export your data at any time with the export tools in the app, and delete your account from the settings.
• If you store data about other people (for example customers or suppliers), you are responsible for having the right to do so. For business users, our Data Processing Agreement applies and forms part of these terms.
• We use anonymised and aggregated data (for example the total number of sales logged on Retailed, or average sale prices across all users for a product) to run and improve the Services. This data never identifies you or your business.
• How we handle personal data is explained in our privacy policy.

6. Rules of use

You must not:

• break the law or anyone's rights through the Services, including selling counterfeit goods through a public inventory page;
• try to access other users' accounts or data, or test, scan or break our security (except through a responsible disclosure to support@retailed.io);
• overload the Services, get around plan limits, or scrape the app or website with automated tools other than the official API;
• resell, rent or give access to the Services or to API data to third parties, unless your plan or a separate written agreement allows it;
• upload malware or content that is illegal, hateful or infringes someone's intellectual property;
• copy our software, design or content to build a competing product.

If you break these rules, we may suspend or close your account (see section 9).

7. Market data and third parties

• Market prices and product data come from public sources and data partners. We do our best to keep them accurate and up to date, but we cannot guarantee it, and prices change fast.
• Retailed is an independent service. It is not affiliated with, endorsed or sponsored by StockX, GOAT, alias, eBay, Vinted, Vestiaire Collective, Shopify, Nike, adidas or any other brand or marketplace named on our site or in the app. Their names and logos belong to their owners and are used only to identify them.
• When you connect or import data from another platform, that platform's own terms also apply to you.
• Use of the Retailed API is also governed by our API terms.

8. Availability and changes

• We work to keep the Services available and your data safe, but we do not promise they will be uninterrupted or free of errors. We may need to interrupt them for maintenance, ideally outside peak hours and with notice when we can.
• We improve the Services over time and may change or remove features. If we remove a significant feature of a paid plan during your billing period, we will tell you beforehand, and you can cancel and get a refund for the unused part of that period.
• Features marked "beta" or "AI" may be less reliable. Check their results.

9. Suspension and termination

• You can stop using Retailed and delete your account at any time.
• We may suspend or close your account if you seriously or repeatedly break these terms, if you don't pay, or if the law requires it. Except in urgent cases (security, fraud, illegal content), we will warn you first and give you a reasonable time to fix the problem.
• If we close your account without fault on your part, we refund the unused part of your subscription.
• After closure, you can ask for an export of your data for 30 days. After that, we delete it as described in the privacy policy.
• We may stop offering the Services altogether. We would give at least 60 days' notice, refund unused prepaid periods and let you export your data.

10. Liability

• Consumers. We are responsible for foreseeable losses caused by our failure to comply with these terms or by our negligence. Nothing in these terms limits your legal rights as a consumer, including the legal guarantee of conformity for digital services.
• Business users. Each party's total liability under these terms in any 12-month period is limited to the amounts you paid us in that period (or €100 if you use a free plan). Neither party is liable for indirect loss, such as loss of profit, revenue, business or reputation. These limits do not apply to death or personal injury, fraud, gross negligence or wilful misconduct, or anything else that the law does not allow to be limited.
• We are not responsible for decisions you make based on figures shown by Retailed (prices, profits, tax estimates), for data you enter incorrectly, or for third-party platforms and data sources.
• Neither party is liable for delays or failures caused by events outside its reasonable control (force majeure, as defined by French law).

11. Intellectual property

The Services, their software, design, text, logos and the Retailed brand belong to us or our licensors. These terms give you a personal, non-exclusive, non-transferable right to use the Services during your subscription. Ideas and feedback you send us can be used freely to improve the Services.

12. Changes to these terms

We may update these terms. For changes that affect you materially, we will email account holders at least 30 days before they apply. If you don't agree, you can cancel before the change applies and, for a prepaid plan, get a refund of the unused part. Otherwise, the new terms apply from that date.

13. Disputes and applicable law

• These terms are governed by French law. If you are a consumer living in another country, you also keep the protection of the mandatory rules of your country.
• If you have a problem, contact us first at support@retailed.io. We aim to reply within 5 working days.
• Consumers can bring a claim before the courts of the place where they live or any court competent under the law. For business users, the courts of Toulouse, France have exclusive jurisdiction.

14. General

• These terms, the privacy policy, the API terms and, for business users, the DPA form the whole agreement between us about the Services.
• If one clause is found invalid, the rest stays in force.
• Not enforcing a right does not mean we give it up.
• You may not transfer this contract without our agreement. We may transfer it to a company that takes over Retailed, and will tell you if we do; your rights under these terms are unchanged.
• These terms are available in English and French. If they differ, the French version prevails for users in France.

Withdrawal form (consumers)

Fill in and return this form only if you want to withdraw from the contract.

To RETAILED, 10 Ter Route d'Escalquens, Z.I. de Vic, 31320 Castanet-Tolosan, France, support@retailed.io, phone available on request at support@retailed.io: I hereby give notice that I withdraw from my contract for the following service: Retailed subscription ([plan]). Ordered on: ______ / Email of the account: ______ / Name: ______ / Date: ______ / Signature (only if this form is sent on paper): ______